As a service to our valued customers, we want to provide you with some answers to frequently asked questions. Please review the information below so you can understand what and why we do what we do to protect you.

BURGLAR ALARMS FOR BOTH RESIDENTIAL AND COMMERICAL ACCOUNTS:

Call location number provided. If no answer or invalid password given we call to dispatch police. Then we notify emergency contact list you supplied.

RESIDENTIAL FIRE ALARMS:

Call location number provided. If no answer or invalid password given we dispatch fire department and then notify emergency contact list you supplied.

COMMERCIAL FIRE ALARMS:

Immediate fire dispatch and then notify emergency contact list you supplied.

RESIDENTIAL CO (Carbon Monoxide)  DETECTOR:

Call location number provided. If no answer or invalid password given we dispatch fire department and then notify emergency contact list you supplied.

COMMERCIAL CO (Carbon Monoxide) DETECTOR:

Immediate fire dispatch and then notify emergency contact list you supplied.

ELECTRIC POWER LOSS, LOW BATTERY, TROUBLE SIGNALS:

Call location number provided between the hours of 8am and 9pm only and leave message if no direct contact. Notify emergency contact list you supplied.

RESIDENTIAL & COMMERCIAL ENVIRONMENTAL, HIGH WATER OR LOW TEMPERATURE:

Call location number provided and if no answer leave a message and then notify emergency contact list you supplied. If no direct verbal contact is made continue the process until someone is spoken to directly.

SUPERVISORY TROUBLE:

Call location number provided and if no answer leave a message and then notify emergency contact list you supplied.

Please remember to keep your key holder list current and always register your alarm system with your local police department.